Junior Product & Technical Support Specialist

Brustor is a Belgian family-owned company specialising in the design and production of screens, awnings, conservatory awnings, pergolas and carports. With around 350 employees across our sites in the Kortrijk region, we have grown into a leading international player in outdoor living and solar shading solutions. You may also know us as a sponsor of the Alpecin-Premier Tech-Brustor cycling team and KV Kortrijk.

To strengthen our dynamic team, we are looking for a Junior Product & Technical Support Specialist.

Your Role


Are you curious, technically minded and passionate about innovative products and technology? Then Brustor offers you a unique opportunity.

As a Junior Product & Technical Support Specialist, you will act as a link between our sales teams, international dealer network and internal technical experts.

You will help solve complex product and installation issues, contribute to product improvements and support the digitalisation of our technical services.

Your Key Responsibilities


Technical & Product Support

  • Provide second-line technical support to our international sales teams and professional dealer network.

  • Analyse and resolve complex product, installation and configuration issues.

  • Work closely with Engineering, Product Management, Quality and Production to find effective solutions.

  • Build strong expertise in our product portfolio, technologies and installation processes.

Digitalisation & Continuous Improvement

  • Help develop and improve digital tools, technical documentation and product knowledge platforms.

  • Explore opportunities to use AI, automation and digital solutions to make technical support more efficient and effective.

  • Identify recurring technical issues and translate insights into structural improvements.

Customer Experience & Product Development

  • Act as the voice of our customers and partners within the organisation.

  • Collect market feedback and contribute ideas for product innovation and improved installation solutions.

  • Participate in product testing, new product introductions and technical training initiatives.

You will report to the Team Leader Technical Sales and work closely with colleagues from Innovation & Industrialisation, Operations and Quality.

Who Are We Looking For?


We value potential, attitude and curiosity more than years of experience.

  • Education: A bachelor's or master's degree in Engineering, Product Design, Electromechanics, Industrial Technology or a related field.

  • Digital mindset: Comfortable with digital tools, interested in new technologies and eager to explore AI and automation.

  • Product passion: Genuine interest in how products are designed, manufactured, assembled and installed.

  • Customer focus: You enjoy helping people, solving problems and delivering practical solutions.

  • Curiosity: You ask questions, challenge existing ways of working and enjoy learning new things.

  • Analytical thinking: You approach technical challenges with logic, creativity and a hands-on mentality.

  • Communication: You can translate technical complexity into clear, understandable advice.

  • Languages: A good command of French and English is essential. Knowledge of Dutch, German or Spanish is an additional asset.

Previous professional experience is not required. Your drive to learn and grow matters most.

What Do We Offer?


  • A strong learning curve: Develop broad technical and product knowledge through hands-on experience and close collaboration with experienced colleagues.

  • International exposure: Work with customers, dealers and colleagues across different European markets.

  • Innovation at the core: Contribute to product development, digital transformation and continuous improvement.

  • Real responsibility: Take ownership of challenges and see the direct impact of your work.

  • Career opportunities: Grow towards Product Management, Engineering, Technical Expertise, Customer Experience or other business functions.

  • A dynamic Belgian manufacturer: Join an ambitious, entrepreneurial company where innovation, quality, teamwork and customer proximity are central.

In addition, we offer:

  • A permanent contract with a competitive salary based on your knowledge and experience, complemented by meal vouchers, hospitalisation insurance and an end-of-year bonus.

  • A 39-hour working week with flexible working hours and 26 days of annual leave, including collective holidays during summer and the Christmas period.

  • The possibility to take time off during the low season to compensate for extra hours worked during the peak season.

  • Various employee events throughout the year.

  • A position based at our headquarters in Gullegem, Belgium.

Why Brustor?


At Brustor, we believe that tomorrow's experts and leaders start with curiosity, ambition and the willingness to make a difference.

We don't expect you to know everything from day one. We do expect you to be eager to learn, comfortable with technology and motivated to help us build better products and deliver an outstanding customer experience.

Ready to turn your potential into impact? Join Brustor and grow with us.