Frequently Asked Questions

So, your local Brustor dealer is no longer in business, but you need assistance. Don’t panic. Simply send an email to info@brustor.com. We’ll see what we can do to get you sorted.

Brustor is your go-to sun shading and outdoor living solutions manufacturer. And Brustor products are only sold through our network of licensed distributors. Long story short? Request a quote from your neighbourhood Brustor dealer.

Our website’s dealer locator will help you find the closest one.

You can also request a quote here and select a dealer.

Brustor is your go-to sun shading and outdoor living solutions manufacturer. And Brustor products are only sold through our network of licensed distributors.

All of our products are custom-made. Consequently, Brustor cannot issue ready-made quotes for individual customers. The parts and details that go into the process are varied and complex. Our Brustor dealers help you make sense of them to draw up the right quote for you.

Use the Brustor website’s dealer locator to contact your neighbourhood Brustor dealer.

You can also request a quote here and select a dealer.

Contact your local authorities because this differs by location. They are the experts on local regulations and permits for sun shading solutions.

Brustor solution delivery times are highly variable. The product and season are both determining factors. Contact your local Brustor dealer for the most up-to-date information.

Find their details using the Brustor website’s dealer locator.

Contact your Brustor dealer to obtain a new certificate.

You can find their details using our website’s dealer locator.

Brustor sells various screens and awnings. Contact your Brustor dealer for proper instructions on adjusting the screen’s tension or have a professional adjust it for you.

Contact a local Brustor dealer using our website’s dealer locator.

Repairs are always carried out by a licensed Brustor dealer. Book an appointment with your local dealer to determine the correct course of action. Your dealer can then order any parts required and carry out the repair.

To avoid violating your guarantee, we strongly advise against DIY dismantling and repair of your Brustor product. Our licensed dealers are properly trained and eager to lend a hand.

You can find their details using our website’s dealer locator.

Did something break? Would you like to reorder a part? Contact your Brustor dealer. Brustor only sells its parts and products through its licensed distributors. Put plainly, it isn’t possible to purchase directly from Brustor.

Use our website’s dealer locator to find your local Brustor detailer’s contact details.

No problem. We recommend reaching out to your local Brustor dealer. They’ll be happy to order you a new one.

Your Brustor dealer’s contact details can be found using the website’s dealer locator.

Gather all information available: manuals, serial number, photos of the product and damage, information booklets, invoices, etc.
Contact a local Brustor dealer with this information. They’ll see what can be done in terms of repairs. Brustor dealers also process ordering spare products for Brustor products.

Use our website’s dealer locator to find your local Brustor detailer’s contact details.

Brustor does its level best to deliver its products in perfect condition. Unfortunately, things don’t always go as planned. So, please contact your local dealer with any complaints. They’ll make sure your grievance is resolved quickly.

Use our website’s dealer locator to find your local Brustor detailer’s contact details.

Adding a screen to your patio cover after the fact is usually perfectly possible. That goes for flush and surface-mounted screens. Contact your Brustor dealer for the essential details and a custom quote.

Use our website’s dealer locator to find your local Brustor detailer’s contact details.

Only a handful of awning types are compatible with valances. A handful means the B25 and the B38. Ordering a B25 or B38 includes the optional valance add-on. Other retractable awnings are not compatible with valances.

Say your awning is installed, but you decide you’d like a valance after all. Just contact your Brustor dealer. They’ll determine what adjustments are needed and draw up an appropriate quote.

Use our website’s dealer locator to find your local Brustor detailer’s contact details. 

Adding a valance to your B128 after the fact is usually perfectly possible. However, this depends on the width and design. Contact your Brustor dealer to discover your options and get a custom quote.

Use our website’s dealer locator to find your local Brustor detailer’s contact details.

• Integrated louver LED lighting is impossible post-production. LED strips are built into the louvers during manufacturing. New LED lights would require the louvered roof to be completely replaced.
   
• LED spots cannot be inserted into the frame afterwards either; the openings for the LED spots are machined during production;
   
• What’s left? You can add LED strips to the drainage system. Get in touch with your Brustor dealer to find out how. They’ll tell you about the options and draw up a related quote.

Use our website’s dealer locator to find your local Brustor detailer’s contact details.

Patio covers

Always ensure that the louvers are open in freezing weather. Some Brustor pergolas are equipped with built-in frost protection. Ensure it’s switched on in time because the default setting may be off. The default setting depends on how old your pergola is and the dealer who installed it. Enabling this feature prevents pergola damage. Once temperatures fall to about 3° Celsius, the louvers open automatically. This prevents the louvers from freezing together and cracking or breaking the next time the roof is opened. Long story short? Frost protection is essential for safeguarding louvered roofs in freezing weather.

For frost protection-related questions and concerns, contact your Brustor dealer. Use our website’s dealer locator to find your local Brustor detailer’s contact details.

Does your sun shading solution also have screens? If you don’t need them, retract them. This will prevent them from getting damp and freezing.

Retractable awnings

Freezing temperatures in the forecast? Close your awning quickly. Once your awning is stored safely in its housing, it’s safe from exposure to harsh weather conditions like frost, wind, and rain. Did the fabric accidentally get wet? If so, wait until it’s dry before retracting it. Retracting wet fabric increases the long-term likelihood of mould and mildew buildup.

Is there a storm brewing? Gusty wind and buckets of rain? We recommend retracting the awning pronto, even when wet. As soon as the wind and rain die down, extend the awning to let it dry out. Keeping your awning dry is important for prolonging its life.

Are strong or gale-force winds predicted? If so, open your pergola’s louvers to a 45° angle, allowing the wind to blow through with minimal resistance. Fully retract all screens. Retractable awnings should also be closed and locked down.

Brustor patio covers and awnings are incredibly low maintenance.

The basic rule? Regularly clear out your awning’s drainage. Your pergola’s position determines how often you’ll need to do this. On a related note, it’s important to frequently check and remove any obstructions from the drainage system.

In terms of cleaning, periodic pergola cleaning will do. And we tell you how to do that in detail.

Remember, awnings and screens should always be fully retracted after use to prevent the fabric from getting wet. If you accidentally leave them open during a rain shower, wait until the fabric is dry before retracting. That will prevent the accumulation of dirt and mould. If it’s blustery outside, wait until the wind dies down before expanding the fabric.

Did you know you can even wash your awning and screens? Keep reading to find out how.

Our website has a whole article dedicated to cleaning your pergola. Read all about it here.

Our website has a whole article dedicated to cleaning your retractable awning. Read all about it here.

We don’t recommend using a pressure washer to clean your Brustor product. The force of the water could damage the louvers or frame paint. Check our website, instead, for helpful pergola and awning cleaning tips and tricks.

Our Brustor cleaning kit makes cleaning aluminium covers and awning housings a snap. You can get the job done in three easy steps:

• Start by removing any spots on your aluminium roof, pergola, or awning (housing and/or arms) with lukewarm water and mild soap. We strongly advise against using a pressure washer.
   
• Stubborn spots and stains can be removed with the Allround Cleaner afterwards. This product cleans and degreases powder-coated (not-ferrous) metals, PVC, and other synthetic materials. It removes soot, oil, fuel oil, graphite, moss, insect residue, petrol, and other substances. Please remember that this product is not intended for use in full sun or hot weather.
   
• Next, apply a protective layer with the ALU Structure Protector. This product cleans and protects powder-coated metals against UV rays and salty sea air. It also prevents the formation and accumulation of salt, moss, and stains.

Ask your local Brustor dealer about the Brustor cleaning kit.

Use the website’s dealer locator to find a Brustor dealer nearby.